This privacy policy has been compiled to better serve those concerned with how their ‘Personally Identifiable Information’ (PII) is being used online.
PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information per our website.
What personal information do we collect from the people who visit our website?
When registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, medical information, or other details to help you with your experience.
When do we collect information?
We collect your information when you fill out a form or enter information on our site.
Why do we collect your email address?
We collect your email address to send you information, respond to inquiries, and/or other related requests.
How do we use your information?
We may use your information when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To ask for ratings and reviews of services or products
- To follow up with you after correspondence (live chat, email, or phone inquiries)
How do we protect your information?
We take your privacy seriously and do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information. We never ask for credit card numbers, and we use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when you enter, submit, or access your information to maintain the safety of your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), enabling the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
We also use cookies to:
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services to track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
SMS/text communications:
By opting into our SMS service, you agree to receive SMS messages sent via phone, which may include marketing messages, updates, and reminders. You can withdraw your consent at any time by following the opt-out instructions in each message.
What is our third-party disclosure policy?
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties. However, there are certain exceptions to this part of our policy. We may be required to share your information in the following circumstances: (a) to comply with law enforcement, a court order, or legal proceedings; (b) to impose our terms of service; (c) to safeguard our property or rights.
All personal data is stored on secure servers that cannot be accessed by third parties – ever. We make it possible for you to submit your personal details to us through secured and encrypted channels, provided you use a similarly equipped web browser when visiting our website.
What is our third-party links policy?
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of using the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following: Remarketing with Google AdSense and Demographic and Interests Reporting. Along with third-party vendors such as Google, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt-Out Browser add-on.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
If at any time you would like to unsubscribe from receiving future emails, you can email us at:
[email protected] and we will promptly remove you from ALL correspondence.
Contacting Us
15350 34 Ave #206, Surrey, BC V3S 0X7, Canada
Website analytics, advertising and cookies
Effective November 2026, version 1.0. This section describes the analytics, advertising and cookie tools used on this website and replaces any earlier description of them in this policy.
This website uses a small number of third-party tools to understand how it is used and to measure the results of our advertising. The tools are listed below, each with a link to its privacy statement and the way to opt out of it. Not every tool listed is in use on every page or at all times.
These tools receive technical information about your visit: the pages you view, the date and time, the type of device and browser you use, your approximate location derived from your IP address, the page that referred you to us, where you click and how far you scroll, and a random identifier stored in a cookie so that repeat visits can be counted. They do not receive your name, email address, phone number or anything you type into our forms, and none of them records your visit.
The tools:
- Google Analytics (Google LLC): visitor counts and page statistics. Google keeps this data for the retention period set in our account. Privacy statement: policies.google.com/privacy. Opt out: the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
- Google Ads conversion tracking (Google LLC): records when a visit that began from one of our ads leads to a call or a form submission. Privacy statement: policies.google.com/privacy. Opt out: adssettings.google.com.
- Crazy Egg (Crazy Egg, Inc.): heatmaps that show where visitors click and how far they scroll on a page, and visitor counts. It does not record your session, your keystrokes or anything you type. Privacy statement: crazyegg.com/privacy. Opt out: crazyegg.com/opt-out.
- Meta Pixel (Meta Platforms, Inc.): measures the results of our Facebook and Instagram advertising, where we run it. Privacy statement: facebook.com/privacy. Opt out: facebook.com/adpreferences.
- Google reCAPTCHA (Google LLC): protects our forms from spam. It loads only when you use a form. Privacy statement: policies.google.com/privacy.
- Accessibility widget (UserWay Inc.): provides the accessibility menu on this site, where present. Privacy statement: userway.org/privacy.
You can also block or delete cookies in your browser settings; the tools above then cannot recognise repeat visits.
We do not sell personal information, and we do not use session-recording tools on this website.
Depending on the tools in use, these cookies may be set (Crazy Egg also sets short-lived technical cookies listed at crazyegg.com/cookies):
| Cookie | Set by | Purpose | Lifetime |
|---|---|---|---|
| _ga, _ga_* | Google Analytics | Distinguishes visitors and sessions | 2 years |
| _gcl_au, _gcl_aw | Google Ads | Attributes a call or form to an ad click | 90 days |
| _ce.s | Crazy Egg | Distinguishes visitors and sessions for heatmaps | 1 year |
| cebs, cebsp_ | Crazy Egg | Current browsing session and pages viewed in it | Session |
| _ce.blk | Crazy Egg | Records that you opted out of Crazy Egg on this site | 1 year |
| _fbp | Meta Pixel | Attributes results to Facebook and Instagram ads | 90 days |
| _GRECAPTCHA | Google reCAPTCHA | Spam protection on forms | 6 months |
Forms: information you send through our contact or appointment-request forms goes to our office and to the company that manages our website on our behalf, and is used only to respond to you. Please do not include medical details in web forms; our team will ask for anything needed when we speak with you.
Children: this website is intended for adults, including parents and guardians arranging care for their children. We do not knowingly collect information from children through it.
Your health information: this section covers the website only. How we handle your personal health information as a patient is governed by the health privacy laws of our province and is not covered by this section.